IT support for Austin offices from Downtown to Round Rock. With traffic on Interstate 35 and MoPac, remote fixes keep Austin staff working instead of waiting.
IT support for Downtown and beyond
We support Austin offices in Downtown, the Domain, East Austin and Southwest Parkway and nearby Round Rock, Cedar Park and Georgetown.
How support works
When something urgent breaks during office hours, you call and an engineer picks it up and begins working remotely, with updates along the way.
Part of managed IT
The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services. The people who answer are the people who manage your systems.
On-site help in Austin
On-site help, when needed, means we send someone or coordinate with a local partner.
Your software, supported
Our engineers support the applications Austin businesses run on. For defense contractors that often means Microsoft 365 GCC High and secure CUI file sharing; for manufacturers that often means Epicor, JobBOSS and SolidWorks. Everyone gets help with Microsoft 365, and we work directly with software vendors when an issue sits inside their product.
What the help desk handles
Password and MFA problems, Outlook and Teams issues, printers, slow computers, new hire setup, shared drive access, Wi-Fi trouble and the hundred other things that stop work. Each request is logged, so you can see the history of every issue.
Getting a quote
Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.
Office hours in Austin
Office hours for Austin clients are Monday to Friday, 8:00 AM to 5:00 PM Central. The help desk, monitoring and security response all run during these hours. Read more about IT support or see all IT services in Austin.