IT support for Houston offices from Downtown to Katy. Houston is spread out, and a remote fix beats a cross-town drive from the Galleria to Clear Lake.
IT support for Downtown and beyond
We support Houston offices in Downtown, the Energy Corridor, the Galleria and Uptown and Greenway Plaza and nearby Katy, Sugar Land and The Woodlands.
How support works
Call us with an urgent issue during office hours and a support engineer picks it up, starts remote troubleshooting and keeps you updated.
Part of managed IT
The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services. The people who answer are the people who manage your systems.
On-site help in Houston
When a visit is needed, we send someone or arrange a local partner.
Your software, supported
Our engineers support the applications Houston businesses run on. For manufacturers that often means Epicor, JobBOSS and SolidWorks; for medical practices that often means athenahealth, eClinicalWorks and e-prescribing tools. Everyone gets help with Microsoft 365, and we work directly with software vendors when an issue sits inside their product.
What the help desk handles
Password and MFA problems, Outlook and Teams issues, printers, slow computers, new hire setup, shared drive access, Wi-Fi trouble and the hundred other things that stop work. Each request is logged, so you can see the history of every issue.
Getting a quote
Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.
Office hours in Houston
Office hours for Houston clients are Monday to Friday, 8:00 AM to 5:00 PM Central. The help desk, monitoring and security response all run during these hours. Read more about IT support or see all IT services in Houston.