Houston credit unions serve members across a sprawling metro, from plant workers on the east side to school district and hospital employees. ITServices.Tech supports the IT behind Houston credit unions, with one team for support, security and backups.
Credit unions across the Houston area
The Houston area has dozens of credit unions, many founded to serve the employees of a school district, hospital, refinery or public agency and later opened to the wider community. Most run a core system hosted by a vendor, branches spread across the metro, a contact center and online banking, with a lean IT staff that has to cover all of it.
Examinations and incident reporting
Federally insured credit unions are examined by the NCUA, and state-chartered credit unions in Texas also answer to the Texas Credit Union Department. Since September 2023, NCUA rules require a credit union to report a reportable cyber incident to the NCUA within three days of reasonably believing it occurred.
Your credit union owns its risk assessment and its information security program. We provide the systems documentation, patch and backup records and security controls examiners ask about, and we work alongside your core provider and your own IT staff.
Branches, storms and member access
When a hurricane or freeze closes branches, members still need online banking, card services and the contact center. Redundant internet at each branch, laptops ready for remote work and a tested plan for which systems come back first keep the credit union serving members while buildings are closed.
Vendors and third parties
A credit union depends on many outside providers: the core, card processing, online banking, lending platforms and the credit union service organizations that support them. Examiners expect you to know which vendors touch member data and how they are managed. We keep an inventory of the systems and vendor connections we support, document how each one is secured and give you what you need for your vendor management program.
IT services for Houston credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Texas data rules to know
Under Texas law, a business must notify affected people of a breach of their sensitive personal information within 60 days, and the Texas Attorney General within 30 days when 250 or more Texans are affected.
Office hours in Houston
Office hours for Houston clients are Monday to Friday, 8:00 AM to 5:00 PM Central, in your own time zone.
Read more about IT for credit unions, managed IT services in Houston or all IT services in Houston.