What managed IT covers
Managed IT replaces a patchwork of vendors and favors with one accountable team. Under a single agreement we take responsibility for:
- Help desk support for every person on your staff, by phone or ticket.
- Monitoring and patching of each workstation and server, so updates happen on a schedule instead of when someone remembers.
- Microsoft 365 administration: mailboxes, licenses, Teams, SharePoint, OneDrive and the security settings behind them.
- Network care for firewalls, switches and Wi-Fi.
- Security tools such as endpoint protection, multi-factor authentication and email filtering.
- Backups that are checked every day and restored on a test schedule.
- Planning reviews that look at hardware age, licenses, risk and budget.
How support works when something breaks
For urgent issues during office hours, you call us. A support engineer picks it up, starts remote troubleshooting and keeps you updated until it is resolved. Less urgent requests come in as tickets and are worked in priority order.
We fix problems remotely first because it is faster and far less disruptive than waiting for a visit. Most issues never need anyone at your desk. When one does, such as a failed switch or a new workstation build, we send someone or coordinate a local partner and keep working the problem remotely in the meantime.
Quotes written for your environment
Every quote is written for your environment after a short call about your users, devices and the systems you rely on, and each item is listed so you can see what you are paying for. There is no surprise line for “labor” on routine work, because routine work is the job.
Agreements are longer-term rather than month to month. That time lets us document your systems, close security gaps and plan upgrades properly instead of patching around them.
We work with the tools you already have
You should not have to replace software to get good IT. We support the line-of-business applications you already depend on, from QuickBooks and Sage to Dentrix, Clio, Procore, Revit and your ERP, and we work alongside each software vendor when an issue sits inside their product.
Security built in, not bolted on
Cybersecurity is part of every managed IT agreement, not an upsell. That means layered protection on each device, multi-factor authentication, access controls, email security, tested backups and staff training. We watch for warning signs such as suspicious sign-ins, unexpected account changes and unusual email activity, and we act on them during office hours.
Planning ahead
Regular business reviews turn IT from a series of surprises into a plan. We look at aging hardware, license counts, open risks and upcoming projects, then agree a budget with you so upgrades are scheduled instead of rushed.
What onboarding looks like
The first weeks of an agreement are about learning your environment and fixing what is risky first. We install monitoring and security agents on every workstation and server, document your network, accounts, licenses and vendors, and confirm that backups exist and actually restore. We review Microsoft 365 security settings, admin accounts and file sharing, then agree a short list of priorities with you, such as turning on multi-factor authentication everywhere or replacing a firewall that no longer receives updates.
Your staff get a short introduction to reaching the help desk. From then on every request is logged, so you can see what was done, when and why.
Is managed IT right for your business?
Managed IT fits businesses that depend on their computers every day but do not want to build an IT department. Common signs it is time to look: the person who “knows computers” is spending more of their week on IT than on their real job, nobody is sure the backups work, updates happen when someone remembers, and a cyber insurance questionnaire has questions you cannot answer. If you already have an IT person and want to keep them, look at co-managed IT instead.
Where we work
We support businesses in 20 major US cities, from Houston, Dallas and Atlanta to Chicago, Denver, Los Angeles and Seattle, plus companies in other US cities. Support is remote-first, with on-site help coordinated locally. Find your city on our locations page.