Phones still matter
Customers still call. Missed calls, choppy audio and confusing menus cost real business. We look after your phone system alongside the network it runs on, so the people responsible for call quality are the same people managing your internet and Wi-Fi.
Systems we support
We support modern cloud phone systems and Microsoft Teams Phone, plus desk phones, softphones on laptops and mobile apps. If you are on an aging on-premises system, we help you plan a move.
Extensions and call flows
New hires get extensions, departing staff are removed, and call flows match how your business actually works: business hours routing, holiday messages, hunt groups and auto attendants that send callers to the right person.
Call quality
Most call quality problems are network problems. We set quality of service on firewalls and switches, check internet capacity and separate phone traffic where it helps.
Loss of service
When an office loses internet, calls can be forwarded to mobiles or another location automatically, and an internet failover link can keep phones running. We plan this before you need it.
Moving to a new phone system
A phone move should be invisible to your callers. We start by mapping how calls flow today: main numbers, extensions, ring groups, holiday and closed-office greetings, voicemail and any fax lines. Then we design the new setup, order service, configure devices and test every number before the switch. The cutover happens on a quiet day, and we check incoming and outgoing calls right after the change so problems are caught before customers notice.
Keeping your numbers
You can almost always keep your existing phone numbers. Moving them, called porting, needs a copy of a recent bill and an authorization signed by the account holder, and the old carrier must release them. We handle the paperwork and schedule the port so there is no gap in service, and we keep the old service active until the new one is confirmed working.
Teams Phone or a dedicated VoIP system
If your staff already live in Microsoft Teams, Teams Phone lets them make and take calls in the same app on a laptop, phone or desk phone, with licenses managed alongside Microsoft 365. A dedicated VoIP system can be a better fit for busy front desks, call queues, call recording or integrations with practice management and CRM software. We will recommend the option that fits how your people work, not the one that is easiest to sell.
911 and safety rules
Federal rules apply to business phone systems. Kari’s Law requires that anyone can dial 911 directly, without a prefix such as 9, and that the system notifies someone on site when a 911 call is made. The RAY BAUM’S Act requires that a 911 call carries a dispatchable location, such as the building, floor or suite. We configure both, including for remote workers, so emergency services can find the caller.
Details that are easy to miss
Fax lines, alarm panels, elevator phones and credit card terminals sometimes still depend on old phone lines. We find them before the move and plan a replacement, so a cutover does not silently disable an alarm or a fax that a pharmacy or court still uses.
Features worth using
Modern phone systems do far more than ring. An auto attendant routes callers to the right department, ring groups make sure a call is answered by whoever is free, and call queues hold callers with updates instead of sending them to voicemail. Voicemail can arrive as an email with a transcript, and a mobile app lets staff take office calls on their cell phone without giving out a personal number. Call reports show missed calls and busy times, which helps with staffing.
Remote and mobile staff
With a cloud phone system, a desk phone at home works exactly like one at the office, with the same extension and the same caller ID. Staff on the road can use the mobile or desktop app. We set this up so calls follow people, not buildings, and so the office number still appears when someone calls a customer from their cell phone.
One provider for phones and the network
Most call quality problems are network problems: an overloaded internet connection, Wi-Fi interference or a firewall that treats voice like any other traffic. Because we manage the network as well as the phones, we can prioritize voice traffic, add a backup internet connection and trace choppy calls to their real cause instead of passing the problem between a phone vendor and an IT company. That is the main reason clients bring their phones to us.
Where we work
We support phone systems for businesses in 20 major US cities and other US cities, as part of full managed IT.