Who we are
ITServices.Tech is a managed IT company based in Texas. We support small and mid-sized businesses across the US under one name and one way of working: one team responsible for support, security, Microsoft 365, backups and networks.
How we work
For urgent issues during office hours, clients call us and a support engineer picks it up, starts remote troubleshooting and keeps them updated until it is resolved. We resolve issues remotely first because it is faster and less disruptive, and most are fixed without a visit. When someone needs to be on site, we send someone or coordinate a local partner.
Every client gets regular planning reviews, written documentation of their systems and a security baseline that improves over time.
What makes us different
- Clear quotes. Every quote is written for your environment, with each item listed.
- Your tools, supported. We support the software you already run, from QuickBooks and Sage to Dentrix, Clio, Procore and Revit, without making you replace it.
- Security built in. Every agreement includes security controls and staff training, not as an upsell.
- Industry depth. Healthcare, dental, legal, accounting, financial services, manufacturing, defense suppliers, construction, architecture and engineering, nonprofits, real estate and logistics.
What we are clear about
We would rather be clear up front than surprise you later:
- Managed IT is on longer-term agreements, not month to month.
- The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services.
- Support is during office hours, Monday to Friday, 8:00 AM to 5:00 PM in your local time zone.
- We prepare clients for CMMC but do not certify them, and we do not program PLCs or machine controllers.
- We provide HIPAA compliance training and support the controls behind a risk analysis; we do not perform the analysis itself.
Our values
Clear communication. Plain language, regular updates and no jargon in business reviews. Documented work. Every change recorded, every system documented, and the documentation belongs to you. Fixing root causes. We would rather solve a problem once than close the same ticket every week.