The IT challenges dental offices face
Every operatory depends on a working PC, imaging software, sensors and a fast network to the server that holds charts and X-rays. One failed workstation can cancel appointments. Patient records fall under HIPAA, and large imaging files make backups harder than in a typical office.
Security and compliance
We offer HIPAA compliance training for dental staff and support the systems and controls behind your risk analysis or audit: encryption, MFA, access controls, audit logs and tested backups. Those controls reduce the chance that a lost device or stolen password turns into a reportable breach.
Software we work with
We keep the systems behind dental practice management software, digital X-ray and imaging, and intraoral cameras running: the operatory and front-desk PCs, the imaging server, the network and backups. Imaging and practice management vendors support their own software, and we coordinate with them when an issue crosses into their product. Common examples include practice management and imaging systems such as Dentrix, Eaglesoft and Open Dental, plus digital X-ray sensors, intraoral cameras and imaging software like Dexis.
How we help
- Chairside and front-desk PC support, with consistent builds across operatories.
- Imaging workstation and network reliability, so X-rays open quickly.
- Backups for practice data and images, including off-site copies.
- Separate guest Wi-Fi for patients.
- HIPAA compliance training for staff.
If data is exposed
A breach of patient records falls under the HIPAA Breach Notification Rule as well as the law of each state where your patients live. Encryption, multi-factor authentication and good logging make a breach less likely and much easier to scope. Our guide to data breach notification laws explains the deadlines and who to notify.
Getting a quote
Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.
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