Austin credit unions serve students, state employees, tech workers and families from downtown to the far suburbs. ITServices.Tech delivers IT services for Austin credit unions: support, security, backups and planning under one agreement.
Credit unions in the capital
Several large Texas credit unions are headquartered in the Austin area, some founded to serve university or state employees and now open to the whole community. Austin is also where the Texas Credit Union Department has its offices, so state-chartered credit unions here deal with their regulator close to home.
Exams, incidents and who owns what
The NCUA examines every federally insured credit union, and the Texas Credit Union Department joins in for state charters. Under the NCUA rule, a qualifying cyber incident has to be reported within three days of the credit union reasonably believing it happened. Responsibility for the risk assessment and information security program stays with your board and management. We operate the systems we manage in line with that program and keep the evidence examiners request.
Digital first members
Austin members bank on their phones and expect new accounts, loans and card controls online. Those services run on vendor platforms, but the staff who support members need quick workstations, a dependable contact center phone system and secure access to every vendor portal. We keep that side running so member questions get answered.
Branches in new suburbs
As Austin spreads into Hutto, Leander, Kyle and Manor, credit unions follow with new branches. We stand up each new location to the standard you already use: a primary and a failover circuit, teller and loan officer desks, camera coverage and an encrypted tunnel back to the core.
Ice storms and branch closures
The 2021 winter storm and the 2023 ice storm closed many Austin branches for days. A tested plan for remote work, a phone system that follows staff home and documented recovery steps keep members served while buildings are dark.
Vendors and board reporting
Core, card, online banking and lending platforms all come from vendors, and examiners ask how you oversee them. We maintain a list of every vendor link and system in our care, flag contracts and certificates that are expiring and give management plain summaries of patching, backups and incidents to share with the supervisory committee and board.
IT services for Austin credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Texas data rules to know
Under Texas law, a business must notify affected people of a breach of their sensitive personal information within 60 days, and the Texas Attorney General within 30 days when 250 or more Texans are affected.
Office hours in Austin
Office hours for Austin clients are Monday to Friday, 8:00 AM to 5:00 PM Central, in your own time zone.
Read more about IT for credit unions, managed IT services in Austin or all IT services in Austin.