Seattle credit unions include one of the largest in the country, founded by aircraft workers, alongside smaller ones serving teachers, public employees and neighborhoods. Seattle credit unions can hand ITServices.Tech the whole IT workload as one managed service, covering staff support, protection from attacks, recoverable backups and budget planning.
Credit unions around the Sound
A credit union started by Boeing employees in 1935 is now based in Tukwila and serves members across the state. Others grew from schools, cities, counties and hospitals and keep branches from Everett to Federal Way.
State charter and NCUA reporting
Washington’s Department of Financial Institutions charters and examines state credit unions through its Division of Credit Unions, and NCUA insures and examines alongside it. A reportable cyber incident must be reported to NCUA as soon as possible and within three days of the credit union reasonably believing it happened. The board owns the information security program; we run the parts management assigns to us and keep the records.
Members who expect good apps
Members who work in tech judge a credit union by its mobile app. We cannot run your digital banking vendor, but we can keep staff connections to it stable, protect administrator accounts and watch for unusual logins.
Earthquake and windstorm planning
A major earthquake could close bridges and cut power across the region. A recovery plan that assumes staff cannot reach the main office, with tested failover and branches that can run on cellular backup, keeps members served.
Fraud against members
Callers pretend to be the credit union to steal codes and drain accounts. Staff scripts, call-back verification and alerts on unusual transfers help stop it.
Quarterly reports for directors
Directors get a short summary from us each quarter on patching, backups and restore tests, phishing exercises, incidents and open items.
IT services for Seattle credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Washington data rules to know
Washington’s breach notification law, RCW 19.255.010, requires notice to affected residents within 30 days of discovering a breach, and to the Attorney General when more than 500 Washingtonians are affected. The My Health My Data Act adds rules for consumer health data.
Office hours in Seattle
Office hours for Seattle clients are Monday to Friday, 8:00 AM to 5:00 PM Pacific, in your own time zone.
Read more about IT for credit unions, managed IT services in Seattle or all IT services in Seattle.