IT support for Seattle offices from Downtown to Kirkland. Remote support reaches Seattle and Eastside offices without bridge traffic.
IT support for Downtown and beyond
We support Seattle offices in Downtown, South Lake Union, Pioneer Square and Bellevue and nearby Kirkland and Tukwila.
How support works
Call us with an urgent issue during office hours and a support engineer picks it up, starts remote troubleshooting and keeps you updated.
Part of managed IT
The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services. The people who answer are the people who manage your systems.
On-site help in Seattle
When something needs hands on site, we arrange it with a local partner.
Your software, supported
Our engineers support the applications Seattle businesses run on. For defense contractors that often means Microsoft 365 GCC High and secure CUI file sharing; for manufacturers that often means Epicor, JobBOSS and SolidWorks. Everyone gets help with Microsoft 365, and we work directly with software vendors when an issue sits inside their product.
What the help desk handles
Password and MFA problems, Outlook and Teams issues, printers, slow computers, new hire setup, shared drive access, Wi-Fi trouble and the hundred other things that stop work. Each request is logged, so you can see the history of every issue.
Hybrid teams around the Sound
Seattle staff commute by ferry, bridge and light rail and often work from home. We support laptops, Macs and home connections wherever people work.
Getting a quote
Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.
Office hours in Seattle
Office hours for Seattle clients are Monday to Friday, 8:00 AM to 5:00 PM Pacific. The help desk, monitoring and security response all run during these hours. Read more about IT support or see all IT services in Seattle.