Charlotte community banks compete in the shadow of some of the largest banks in the country by offering local decisions and personal service. With ITServices.Tech, Charlotte community banks have one managed IT partner for support, cybersecurity, backups and planning.
Community banking in a big-bank town
Charlotte’s community banks focus on commercial real estate, construction, professional practices and small businesses across Mecklenburg and surrounding counties. Many were founded by former big-bank executives, and their customers expect both personal service and strong security.
Regulators and incident notice
North Carolina state banks are examined by the Office of the Commissioner of Banks together with the FDIC or the Federal Reserve, and national banks by the OCC. The federal computer security incident rule requires notice to the primary federal regulator no more than a day and a half after the bank determines a notification incident occurred. Management owns the risk assessment; we operate delegated controls and keep evidence.
Hiring from the big banks
Staff who come from large banks are used to mature security programs and expect similar tools. Modern endpoint protection, two-step sign-in, secure remote access and clear procedures help community banks attract and keep that talent.
Treasury fraud
Business customers sending wires and ACH are targets. Two-person release, physical security keys for payment staff, alerts on new beneficiaries and confirmation calls to known numbers stop most attempts.
Continuity
Storms like Helene and winter ice can close branches. Data copies stored outside the region, staff laptops ready for home use and an annual exercise keep the bank operating.
Support around the core
We take on daily support, updates, monitoring and procedures for systems around the core and give leadership a summary for the board.
IT services for Charlotte community banks
- Locked-down workstations for wire and ACH work
- Email protection and call-back rules against payment fraud
- Branch networks that keep teller traffic, guest Wi-Fi and cameras apart
- Records of patching, access reviews and monitoring for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch networks and secure access around your core, such as Jack Henry SilverLake, Fiserv Premier and FIS Horizon, along with digital banking platforms like Q2, Alkami and Banno and the workstations used for FedLine and ACH origination. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
North Carolina data rules to know
North Carolina’s Identity Theft Protection Act, N.C.G.S. 75-65, requires notice to affected people without unreasonable delay, and to the Consumer Protection Division of the Attorney General’s office whenever residents are notified.
Office hours in Charlotte
Office hours for Charlotte clients are Monday to Friday, 8:00 AM to 5:00 PM Eastern, in your own time zone.
Read more about IT for community banks, managed IT services in Charlotte or all IT services in Charlotte.