Charlotte financial firms often have an IT manager who wants a partner for security tools and documentation. Co-managed IT gives Charlotte IT staff a partner without taking away control.
How we split the work
We agree in writing who owns what, for example your team handles users and business apps while we handle patching, backups, security monitoring and the network.
Who we back up in Charlotte
In-house IT staff at financial advisory firms, accounting and tax firms, manufacturers, logistics and distribution companies and law firms across Uptown, SouthPark and Ballantyne.
Shared tools and documentation
Your staff use the same monitoring, ticketing and documentation we do.
Security depth for a small IT team
Few small IT departments have time to watch security alerts, tune Microsoft 365 and prepare for insurance questionnaires. We bring that depth to Charlotte IT teams, with endpoint protection, MFA, email security and monitoring for suspicious activity.
Cover for vacations and busy seasons
When your IT person is out, or a project lands at the same time as a busy season, our help desk and engineers step in using the same documentation, so nothing falls through the cracks.
IT leaders who came from the banks
Many Charlotte IT managers spent years at large banks and expect formal change management, clear documentation and regular reporting. We work that way: changes are logged and approved, runbooks are written down and you receive a monthly summary of what we did and what we found. For companies with offices on both sides of the state line, we cover Rock Hill, Fort Mill and Gastonia remotely, and your staff decide when a site visit is worth the drive.
Getting a quote
Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.
Office hours in Charlotte
Office hours for Charlotte clients are Monday to Friday, 8:00 AM to 5:00 PM Eastern. The help desk, monitoring and security response all run during these hours. Read more about co-managed IT or see all IT services in Charlotte.