Can we get IT support in Charlotte without managed IT?

No. The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services. Charlotte clients get the help desk with full managed IT or co-managed IT.

What are your IT support hours in Charlotte?

Monday to Friday, 8:00 AM to 5:00 PM Eastern. Wherever your office is, we support you during your own normal business hours, so the hours are always in your local time zone.

Do you support offices outside central Charlotte?

Yes, including Matthews, Huntersville, Concord, Mooresville and Fort Mill.

IT Support in Charlotte, NC

ITServices.Tech provides IT support to Charlotte businesses as part of managed IT: staff call the help desk, an engineer picks up urgent issues directly and most problems are fixed remotely. Office hours in Charlotte are Monday to Friday, 8:00 AM to 5:00 PM Eastern.

IT support for Charlotte offices from Uptown to Matthews. Remote support reaches Uptown, SouthPark and Ballantyne without Interstate 77 traffic.

IT support for Uptown and beyond

We support Charlotte offices in Uptown, SouthPark, Ballantyne and South End and nearby Matthews, Huntersville and Concord.

How support works

Urgent problems during office hours go straight to a support engineer, who starts remote troubleshooting and keeps you informed throughout.

Part of managed IT

The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services. The people who answer are the people who manage your systems.

On-site help in Charlotte

For the rare problem that needs a person on site, a local partner goes out while we keep working it remotely.

Your software, supported

Our engineers support the applications Charlotte businesses run on. For financial advisors that often means Redtail, Orion and custodian portals; for accounting firms that often means UltraTax CS, Lacerte and QuickBooks. Everyone gets help with Microsoft 365, and we work directly with software vendors when an issue sits inside their product.

What the help desk handles

Password and MFA problems, Outlook and Teams issues, printers, slow computers, new hire setup, shared drive access, Wi-Fi trouble and the hundred other things that stop work. Each request is logged, so you can see the history of every issue.

Getting a quote

Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.

Office hours in Charlotte

Office hours for Charlotte clients are Monday to Friday, 8:00 AM to 5:00 PM Eastern. The help desk, monitoring and security response all run during these hours. Read more about IT support or see all IT services in Charlotte.

Client reviews

What clients say

The entire IT team has been great to work with. They have handled everything for our startup veterinary clinic and the entire process has been simple and smooth from the beginning. Highly recommend!

CynthiaVeterinary clinic

They were: Responsive. Efficient. Detailed. Empathetic. 15 years in business and I didn’t realize the potential that an IT company could provide. … Their support team [is] quick to respond and assist. Well worth the investment for security.

ElleBusiness owner

The team is INCREDIBLE! … All of the Techs that work there are so nice and very helpful, also, the owners are small town business owners. Give these guys a chance to help YOU!

JosieLaw firm

As an IT administrator managing environments across multiple offices, I have high expectations for the vendors and partners we work with, and [this team] has consistently met them. … They communicate clearly, follow through on commitments, and take the time to actually understand our environment rather than offering one-size-fits-all answers.

ZainIT administrator, multi-office company

I highly recommend Nuresh with [this team] for all of your IT needs. He is very professional and is there when you need him. … I wouldn't do business with any other IT provider!

CharoManaged IT client

Mo and [this team] solved an 8 year problem we've had with intermittent connectivity at our restaurants. We had worked with 4-5 other companies and they never solved what the issue was. … I'm really grateful for their team and I will be using them for all my future IT needs.

RyanRestaurant owner