Phones still matter for customers calling your Chicago office. We look after the phone system and the network it runs on together, so call quality and call flows stay right.
Keeping Chicago phones up
Blizzards and extreme cold, like the 2019 polar vortex, strain power and keep staff home, so remote access and backups need to work on short notice. Internet failover and call forwarding rules keep customers reaching you when the office line or power goes down.
Systems we support
We support cloud and on-premises PBX systems such as 3CX and Yeastar, along with desk phones, softphones and mobile apps.
Extensions and call flows
Adds, moves, hunt groups, auto attendants and voicemail changes are handled for you as ordinary support requests.
From the Loop to Elk Grove Village
We support offices in the Loop, River North, the West Loop and Fulton Market, Oak Brook, Schaumburg and Naperville, and across Naperville, Schaumburg, Oak Brook, Evanston and Elk Grove Village. Softphones and mobile apps let staff answer the main number wherever they are working.
Call quality
Choppy or dropped calls are usually a network problem. Because we manage both the phones and the network, there is no finger-pointing between vendors.
Office hours in Chicago
Office hours for Chicago clients are Monday to Friday, 8:00 AM to 5:00 PM Central. Phone system support is offered to Chicago managed IT clients, delivered remote-first with on-site help coordinated when it is needed.
Read more about business phone systems or see all IT services in Chicago.