IT support for Chicago offices from the Loop to Evanston. Remote support reaches the Loop and the suburbs without expressway delays or winter driving.
IT support for the Loop and beyond
We support Chicago offices in the Loop, River North, the West Loop and Fulton Market and Oak Brook and nearby Evanston and Elk Grove Village.
How support works
For urgent issues during office hours, you call us and a support engineer picks it up, starts remote troubleshooting and keeps you updated until it is resolved.
Part of managed IT
The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services. The people who answer are the people who manage your systems.
On-site help in Chicago
If a visit is needed, we coordinate on-site help with a local partner while our engineers keep working the issue remotely.
Your software, supported
Our engineers support the applications Chicago businesses run on. For manufacturers that often means Epicor, JobBOSS and SolidWorks; for logistics that often means NetSuite, Fishbowl and Zebra scanners. Everyone gets help with Microsoft 365, and we work directly with software vendors when an issue sits inside their product.
What the help desk handles
Password and MFA problems, Outlook and Teams issues, printers, slow computers, new hire setup, shared drive access, Wi-Fi trouble and the hundred other things that stop work. Each request is logged, so you can see the history of every issue.
Getting a quote
Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.
Office hours in Chicago
Office hours for Chicago clients are Monday to Friday, 8:00 AM to 5:00 PM Central. The help desk, monitoring and security response all run during these hours. Read more about IT support or see all IT services in Chicago.