Dallas credit unions compete with large banks for members across a fast-growing region. ITServices.Tech handles IT services for Dallas credit unions under one agreement, from the help desk and Microsoft 365 to security and backups.
Credit unions in North Texas
North Texas credit unions range from large institutions with branches across several counties to small ones that still serve a single employer or community. Many are growing into new suburbs north of Dallas, which means new branches, new ATMs and more remote staff, all connected to the same core and online banking platforms.
What examiners look for
Examiners from the NCUA, and for Texas charters the state credit union regulator in Austin, look closely at access control, patching, backups, vendor oversight and incident response. A cyber incident that meets the NCUA’s reporting definition has to reach the agency inside three days. The risk assessment and the security program stay with the credit union’s own leadership. Our part is keeping the records and controls for the systems we manage ready whenever an examiner asks.
Opening a new branch
A new branch needs network circuits with a backup connection, teller and member service workstations, printers and scanners, cameras and a secure link to the core. Ordering circuits early and building the branch to the same standard as the others keeps the opening date and makes the branch easy to support afterward.
Hail, ice and member service
Hail and ice storms can close North Texas branches for a day or more. A tested plan for staff to work securely from home, a contact center phone system that can follow them and redundant internet at key branches keep members served while the doors are closed.
Member service and vendor portals
Members expect mobile deposit, card controls and online account opening to work the first time. Those services come from vendors, but the staff who help members depend on our side of the setup: quick workstations at the member service desk, a contact center phone system that routes calls between branches, and secure sign-in to every vendor portal they use. When a member calls with a problem, staff should be able to look into it straight away.
IT services for Dallas credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Texas data rules to know
Under Texas law, a business must notify affected people of a breach of their sensitive personal information within 60 days, and the Texas Attorney General within 30 days when 250 or more Texans are affected.
Office hours in Dallas
Office hours for Dallas clients are Monday to Friday, 8:00 AM to 5:00 PM Central, in your own time zone.
Read more about IT for credit unions, managed IT services in Dallas or all IT services in Dallas.