Dallas community banks serve business owners, builders and real estate investors who want a banker they know. ITServices.Tech handles IT services for Dallas community banks under one agreement, from the help desk and Microsoft 365 to security and backups.
Community banking in Dallas
Dallas is the home of the Federal Reserve Bank of Dallas and of many Texas-chartered community banks, from single-office banks in the suburbs to growing banks with branches across the metroplex. Their customers are often privately owned businesses, homebuilders and commercial real estate investors, which makes treasury management, wires and online business banking central to the relationship.
Supervision and notification rules
A Texas state charter means examinations from the state banking department alongside either the FDIC or, for member banks, the Federal Reserve Bank of Dallas, while nationally chartered banks answer to the OCC. The federal notification rule gives a bank a day and a half, at most, to tell its primary federal regulator once it concludes a serious incident has happened. Leadership at the bank owns the risk assessment and security program, and we make sure the systems we manage have the records and controls examiners expect.
Wires and treasury management
Business customers send large wires, and criminals target both the bank and its customers with fake payment instructions. Strong MFA for bank staff, separate devices or accounts for wire approvals, monitoring of the email system and training that teaches staff to call back on a known number all reduce the risk of a fraudulent wire going out.
Growth across the metroplex
Banks expanding north toward Frisco and Prosper or east toward Rockwall add branches and loan production offices that must match the rest of the bank. We build every location from one standard, so security settings, devices and access work the same wherever a banker sits.
Board reporting and vendor reviews
Directors are expected to understand the information security posture of the bank, and every year brings reviews of the core, digital banking and other critical vendors. We give management plain summaries of patching, backups, security alerts and open items for the systems we manage, and supply the technical details vendor reviews ask for, so board reports rest on real data.
IT services for Dallas community banks
- Locked-down workstations for wire and ACH work
- Email protection and call-back rules against payment fraud
- Branch networks that keep teller traffic, guest Wi-Fi and cameras apart
- Records of patching, access reviews and monitoring for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch networks and secure access around your core, such as Jack Henry SilverLake, Fiserv Premier and FIS Horizon, along with digital banking platforms like Q2, Alkami and Banno and the workstations used for FedLine and ACH origination. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Texas data rules to know
Under Texas law, a business must notify affected people of a breach of their sensitive personal information within 60 days, and the Texas Attorney General within 30 days when 250 or more Texans are affected.
Office hours in Dallas
Office hours for Dallas clients are Monday to Friday, 8:00 AM to 5:00 PM Central, in your own time zone.
Read more about IT for community banks, managed IT services in Dallas or all IT services in Dallas.
Sources
- FDIC computer security incident notification, 12 CFR Part 304 Subpart C
- FFIEC IT Examination Handbook
- FDIC Rules and Regulations, 12 CFR Part 364 (Standards for Safety and Soundness)
- CISA: Require multifactor authentication
- Texas Business and Commerce Code 521.053
- Texas Attorney General: data breach reporting