San Antonio medical practices serve a large military community, a growing north side and patients from across South Texas. ITServices.Tech covers IT services for San Antonio medical practices in a single agreement: help desk, security, backups and planning.
The South Texas Medical Center and beyond
The South Texas Medical Center on the Northwest side brings together UT Health San Antonio, University Hospital and dozens of hospitals, clinics and specialty groups. Brooke Army Medical Center at Fort Sam Houston serves military patients, and independent practices extend from Stone Oak and Alamo Heights to Schertz, Boerne and New Braunfels.
TRICARE, referrals and bilingual care
Many practices see TRICARE patients and exchange referrals with military and VA facilities, which means more portals, more faxes and more records arriving from outside systems. Bilingual front desks need patient portals and forms in Spanish and English. We keep the systems that handle that traffic secure, set up e-fax and portal access per role, and make sure records land in the EHR instead of a shared inbox.
HIPAA and the Texas privacy law
Texas adds chapter 181 of the Health and Safety Code to HIPAA. It applies to a wide range of organizations that handle health information and requires workforce training on state and federal rules. We provide HIPAA training with completion records and run the safeguards behind your policies: MFA, encryption, access by role and logs that show who opened what.
Specialty practices with heavy imaging
Cardiology, orthopedics, imaging and ophthalmology practices in the Medical Center move large image files between devices, PACS and reading physicians. Fast internal networks, reliable storage, secure remote reading and backups that include the image archive are as important as the EHR itself.
Floods, freezes and patient care
Bexar County flash floods and the 2021 freeze both closed clinics. Cloud-hosted or well-backed-up records, phones that can ring to staff at home and a written plan for rescheduling patients mean an unexpected closure does not become a crisis.
IT services for San Antonio medical practices
- Secure, monitored workstations and networks for exam rooms and the front desk
- Encryption, MFA and access controls for patient data
- Backups and recovery for practice systems
- HIPAA compliance training for staff
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the systems you already run, such as athenahealth, eClinicalWorks, NextGen and ModMed, along with e-prescribing, patient portals and fax-to-EHR tools, without making you replace them.
Texas data rules to know
Under Texas law, a business must notify affected people of a breach of their sensitive personal information within 60 days, and the Texas Attorney General within 30 days when 250 or more Texans are affected.
Office hours in San Antonio
Office hours for San Antonio clients are Monday to Friday, 8:00 AM to 5:00 PM Central, in your own time zone.
Read more about IT for medical practices, managed IT services in San Antonio or all IT services in San Antonio.