San Antonio community banks lend to ranchers, energy service companies, contractors and family businesses from the city out into the Hill Country and South Texas. ITServices.Tech covers IT services for San Antonio community banks in a single agreement: help desk, security, backups and planning.
Banking from Bexar County to the brush country
Community banks here often have a branch or two in San Antonio and others in small towns across the Hill Country and South Texas. Their customers include ranching families, oilfield service companies, homebuilders and local merchants, and loan officers travel to meet them.
Agricultural and energy lending
Farm and ranch loans, equipment financing and lending tied to Eagle Ford activity involve documents gathered in the field: appraisals, photos, lease records and financial statements. Secure mobile access to loan systems, encrypted laptops and a safe way to upload documents from a truck keep that work moving without exposing customer data.
Rural branches and connectivity
Branches in small towns may have only one or two internet providers. We design branch networks with a backup connection such as cellular or fixed wireless, monitor them, and make sure tellers can keep working if the main line fails.
Regulators and incident notice
Texas state banks are examined by the Texas Department of Banking and either the FDIC or the Federal Reserve; national banks answer to the OCC. Once a bank determines that a notification incident has happened, the federal computer security rule gives it a day and a half at most to tell its primary federal regulator. The risk assessment and security program are the bank’s own. We operate our share of the controls and keep records for exams.
Small staff, many systems
Community banks work with a core processor, online banking, card and loan platforms, plus their own network and devices. We take on the daily support, patching, monitoring and documentation, and give management regular reports they can share with the board.
Wires, ACH and impersonation
Business customers who send wires and ACH are prime targets for invoice fraud and account takeover. Dual control, strong MFA for staff who release payments, alerts on unusual activity and a callback process using known numbers stop most attempts before money leaves.
IT services for San Antonio community banks
- Locked-down workstations for wire and ACH work
- Email protection and call-back rules against payment fraud
- Branch networks that keep teller traffic, guest Wi-Fi and cameras apart
- Records of patching, access reviews and monitoring for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch networks and secure access around your core, such as Jack Henry SilverLake, Fiserv Premier and FIS Horizon, along with digital banking platforms like Q2, Alkami and Banno and the workstations used for FedLine and ACH origination. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Texas data rules to know
Under Texas law, a business must notify affected people of a breach of their sensitive personal information within 60 days, and the Texas Attorney General within 30 days when 250 or more Texans are affected.
Office hours in San Antonio
Office hours for San Antonio clients are Monday to Friday, 8:00 AM to 5:00 PM Central, in your own time zone.
Read more about IT for community banks, managed IT services in San Antonio or all IT services in San Antonio.
Sources
- FDIC computer security incident notification, 12 CFR Part 304 Subpart C
- FFIEC IT Examination Handbook
- FDIC Rules and Regulations, 12 CFR Part 364 (Standards for Safety and Soundness)
- CISA: Require multifactor authentication
- HHS: HIPAA Security Rule
- DoD CIO: CMMC program
- NIST SP 800-171 Rev. 3
- Texas Business and Commerce Code 521.053
- Texas Attorney General: data breach reporting