San Jose credit unions grew from the employee groups of computer and electronics companies, schools and county agencies and now serve members across the South Bay. ITServices.Tech gives San Jose credit unions a managed IT program built around four jobs: answering staff questions, guarding against attacks, keeping recoverable backups and planning technology spending.
South Bay credit unions
Several credit unions here were founded for employees of early technology companies and still serve many engineers. Others started with teachers, county workers and community groups, with branches from Gilroy to Mountain View.
DFPI, NCUA and the three-day notice
State charters come from DFPI in Sacramento, and NCUA joins the exam for any credit union whose deposits it insures. If staff come to reasonably believe a reportable cyber incident has taken place, 12 CFR 748 starts a three-day clock for telling NCUA. The board approves and owns the information security program. Our role is operating the controls it delegates and keeping the evidence ready for examiners.
Members who build technology
Members who work in tech notice a slow app or a clumsy login right away. We keep staff access to digital banking and card platforms secure and reliable and help evaluate new vendors carefully.
Account takeover
Fraudsters use stolen passwords, SIM swaps and fake calls to take over accounts. Stronger member authentication, call-back procedures and alerts on new devices and payees help stop them.
Members who change jobs often
Valley members switch employers, move and change phone numbers frequently, which makes identity checks harder. Up-to-date contact records, secure ways to change them and careful verification before resetting access keep accounts safe.
Shutoffs and earthquakes
Recovery plans should assume PG&E shutoffs and a major earthquake. Tested failover, branch connections with cellular backup and remote access for staff keep members served.
Quarterly summary for the board
Every quarter we send the board a plain summary: patches applied, backups restored in testing, phishing drill results, incidents handled and risks still open.
IT services for San Jose credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
California data rules to know
California’s privacy laws, including the CCPA, give residents rights over their personal information and raise the stakes of a breach.
Office hours in San Jose
Office hours for San Jose clients are Monday to Friday, 8:00 AM to 5:00 PM Pacific, in your own time zone.
Read more about IT for credit unions, managed IT services in San Jose or all IT services in San Jose.