San Jose community banks lend to startups, contractors, family businesses and commercial property owners, and they learned a lot from the 2023 failure of a valley bank. ITServices.Tech gives San Jose community banks a managed IT program built around four jobs: answering staff questions, guarding against attacks, keeping recoverable backups and planning technology spending.
Banking after March 2023
When a large Santa Clara bank failed in March 2023, depositors moved money within hours through online banking. Community banks in San Jose now plan for fast-moving news, heavy online traffic and customers who want to talk to someone right away.
Exams and the notification rule
For a state charter, DFPI shares exam duty with the FDIC or, for Federal Reserve members, the Fed, while OCC examiners handle national banks. Deciding that an incident is a notification incident starts the interagency clock, which runs out a day and a half later. Leadership writes the risk assessment, and we operate the controls it gives us with the logs to prove it.
Capacity when customers rush
Online banking, phones and email can be overwhelmed when customers are worried. We help plan for spikes with the core and digital banking vendors, protect public channels and keep staff communication working.
Venture and startup deposits
Banks that court startups see deposits arrive and leave in large blocks after funding rounds. Treasury portals, account opening and wire tools for those customers need strong access control and close monitoring.
Treasury customers and wire fraud
Startups and businesses that send large wires are targets for fake vendor emails. Two people sign off on each outgoing wire, payment staff sign in with a physical key and any new beneficiary triggers a call to the client at a number already in the file.
Earthquake and shutoff planning
Tested failover, a recovery site outside the Bay Area and branches with backup connections protect customers after an earthquake or shutoff.
The systems around the core
Branch networks, loan software, email and staff laptops are ours to keep patched and monitored, and directors get a quarterly summary written for nontechnical readers.
IT services for San Jose community banks
- Locked-down workstations for wire and ACH work
- Email protection and call-back rules against payment fraud
- Branch networks that keep teller traffic, guest Wi-Fi and cameras apart
- Records of patching, access reviews and monitoring for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch networks and secure access around your core, such as Jack Henry SilverLake, Fiserv Premier and FIS Horizon, along with digital banking platforms like Q2, Alkami and Banno and the workstations used for FedLine and ACH origination. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
California data rules to know
California’s privacy laws, including the CCPA, give residents rights over their personal information and raise the stakes of a breach.
Office hours in San Jose
Office hours for San Jose clients are Monday to Friday, 8:00 AM to 5:00 PM Pacific, in your own time zone.
Read more about IT for community banks, managed IT services in San Jose or all IT services in San Jose.
Sources
- California Department of Financial Protection and Innovation
- FDIC computer security incident notification, 12 CFR Part 304 Subpart C
- FFIEC IT Examination Handbook
- FDIC Rules and Regulations, 12 CFR Part 364 (Standards for Safety and Soundness)
- CISA: Require multifactor authentication
- California Attorney General: CCPA