Questions

Before you send

When do you reply to messages?

We reply during office hours, Monday to Friday, 8:00 AM to 5:00 PM in your local time zone.

What happens after I send the form?

We set up a short call about your people, workstations and software, then send a written quote.

Can I get help desk support only?

No. The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services.

Do you have an office in my city?

We support businesses remote-first and coordinate on-site help locally when a problem needs someone at your office.

I am already a client and something is broken. Should I use this form?

No. Call the support line during office hours so an engineer can pick it up. This form is for new quotes.