San Francisco credit unions serve firefighters, city workers, telephone and utility employees and neighborhoods around the bay, and they watched closely when a Bay Area credit union lost its systems to ransomware in 2024. ITServices.Tech looks after IT for San Francisco credit unions as a managed service: people get help when something breaks, systems are defended and backed up, and leadership gets a technology plan.
Credit unions around the bay
Some of the region’s credit unions began with telephone company workers, firefighters and city employees. Today they serve members from San Francisco and Oakland to the Peninsula, Marin and the Tri-Valley.
The 2024 ransomware attack
In June 2024, a large East Bay credit union was hit by ransomware that took online banking, transfers and other services offline for about two weeks. The lessons for every credit union: separate and test backups, practice restoring core-adjacent systems and plan how to communicate with members if digital channels go dark.
Charter, insurance and notice
California-chartered credit unions answer to DFPI, and NCUA examines them when it insures their deposits. Federally insured credit unions must notify NCUA within three days once they reasonably believe a reportable cyber incident has occurred. The board owns the program; we operate controls assigned by management and keep evidence.
Backups attackers cannot reach
Ransomware crews look for backups first. Immutable copies, separate credentials for backup systems and regular test restores of key systems make recovery possible without paying.
Talking to members during an outage
If online banking is down, members still need answers. A plan for branch hours, phone scripts, text updates and social posts, prepared in advance, keeps trust.
Earthquake planning
A major quake could close branches and bridges. Tested failover, remote access for staff and backup connections keep members served.
Board reporting
Directors get a short quarterly report from us on patching, backups, restore tests, phishing drills and open risks.
IT services for San Francisco credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
California data rules to know
California’s privacy laws, including the CCPA, give residents rights over their personal information and raise the stakes of a breach.
Office hours in San Francisco
Office hours for San Francisco clients are Monday to Friday, 8:00 AM to 5:00 PM Pacific, in your own time zone.
Read more about IT for credit unions, managed IT services in San Francisco or all IT services in San Francisco.