IT support for Atlanta offices from Midtown to Marietta. Remote support skips the Perimeter and Interstate 285 traffic entirely.
IT support for Midtown and beyond
We support Atlanta offices in Midtown, Buckhead, Downtown and Perimeter Center and nearby Marietta, Sandy Springs and Duluth.
How support works
Urgent problems during office hours go straight to a support engineer, who starts remote troubleshooting and keeps you informed throughout.
Part of managed IT
The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services. The people who answer are the people who manage your systems.
On-site help in Atlanta
For the rare problem that needs a person on site, a local partner goes out while we keep working it remotely.
Your software, supported
Our engineers support the applications Atlanta businesses run on. For financial advisors that often means Redtail, Orion and custodian portals; for logistics that often means NetSuite, Fishbowl and Zebra scanners. Everyone gets help with Microsoft 365, and we work directly with software vendors when an issue sits inside their product.
What the help desk handles
Password and MFA problems, Outlook and Teams issues, printers, slow computers, new hire setup, shared drive access, Wi-Fi trouble and the hundred other things that stop work. Each request is logged, so you can see the history of every issue.
Support across the metro
Atlanta offices stretch from Midtown and Buckhead to Alpharetta and Peachtree Corners, and traffic on I-285 makes every site visit slow. Most problems are fixed remotely. Film and television production offices near Trilith in Fayetteville also need fast setup when a show starts.
Getting a quote
Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.
Office hours in Atlanta
Office hours for Atlanta clients are Monday to Friday, 8:00 AM to 5:00 PM Eastern. The help desk, monitoring and security response all run during these hours. Read more about IT support or see all IT services in Atlanta.