IT support for Orlando offices from Downtown to Kissimmee. Remote support reaches Lake Mary, Downtown and Lake Nona offices without Interstate 4 traffic.
IT support for Downtown and beyond
We support Orlando offices in Downtown, Lake Nona, Maitland and Lake Mary and nearby Kissimmee and Sanford.
How support works
Urgent problems during office hours go straight to a support engineer, who starts remote troubleshooting and keeps you informed throughout.
Part of managed IT
The help desk is part of managed IT and is not offered on its own, unless it is part of co-managed IT services. The people who answer are the people who manage your systems.
On-site help in Orlando
For the rare problem that needs a person on site, a local partner goes out while we keep working it remotely.
Your software, supported
Our engineers support the applications Orlando businesses run on. For defense contractors that often means Microsoft 365 GCC High and secure CUI file sharing; for medical practices that often means athenahealth, eClinicalWorks and e-prescribing tools. Everyone gets help with Microsoft 365, and we work directly with software vendors when an issue sits inside their product.
What the help desk handles
Password and MFA problems, Outlook and Teams issues, printers, slow computers, new hire setup, shared drive access, Wi-Fi trouble and the hundred other things that stop work. Each request is logged, so you can see the history of every issue.
Getting a quote
Every quote is written for your environment after a short call about your users, devices and the systems you rely on. Agreements are longer-term rather than month to month, which gives us time to document your systems and close security gaps properly. Request a quote.
Office hours in Orlando
Office hours for Orlando clients are Monday to Friday, 8:00 AM to 5:00 PM Eastern. The help desk, monitoring and security response all run during these hours. Read more about IT support or see all IT services in Orlando.