Tampa Bay credit unions include some of the largest in Florida, serving teachers, military families and communities from Pasco to Sarasota. For Tampa Bay credit unions, ITServices.Tech handles managed IT end to end: the help desk, cybersecurity, backup and recovery, and technology planning.
Credit unions with deep local roots
Florida’s largest credit union is headquartered in Tampa and began by serving Hillsborough County teachers, and another large credit union grew out of MacDill Air Force Base. Today they and many smaller credit unions serve members across the bay area and beyond.
Oversight and the Part 748 deadline
Federal share insurance means NCUA exams, and a Florida charter adds the state regulator in Tallahassee. Part 748 gives a credit union three days to report a qualifying cyber incident, counted from the moment it has a reasonable belief that one took place. Responsibility for the written security program sits with the board and senior staff, and our engineers handle the specific controls assigned to us, with documentation.
Military members and moves
Members stationed at MacDill move often and bank from wherever they are assigned. Digital account opening, secure messaging and identity checks that hold up against impersonators let them keep banking with you after they leave Tampa.
Lessons from 2024
Helene and Milton closed branches across the region, some for weeks. The branches that reopened first had switches mounted high on the wall, tellers who could log in from home, call routing that sent members to dry locations and a plan the team had rehearsed in June.
Phishing and staff training
Staff are the first line of defense. Monthly micro-lessons, practice phishing emails followed by a short refresher for anyone who bites, and passkeys or hardware keys for sign-in cut the odds that one click becomes an incident.
What directors see
We give the board a short quarterly report on patching, restore tests, phishing results, incidents and remaining risks, written for people without a technical background.
Indirect auto and dealer channels
Many Tampa Bay credit unions write auto loans through dealerships across the region. Controlling which dealer staff can submit applications, watching for spikes or unusual patterns and protecting the accounts that approve loans keep that channel from becoming a fraud path.
IT services for Tampa credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Florida data rules to know
Florida’s Information Protection Act sets breach notification duties for businesses that hold personal information of Floridians.
Office hours in Tampa
Office hours for Tampa clients are Monday to Friday, 8:00 AM to 5:00 PM Eastern, in your own time zone.
Read more about IT for credit unions, managed IT services in Tampa or all IT services in Tampa.