Tampa Bay community banks lend to builders, medical practices, marine businesses and family companies across Hillsborough, Pinellas and Pasco. For Tampa Bay community banks, ITServices.Tech handles managed IT end to end: the help desk, cybersecurity, backup and recovery, and technology planning.
Community banking around the bay
Tampa Bay’s community banks compete by making faster decisions for local businesses: builders in Pasco and southern Hillsborough, physician practices, marine and tourism businesses on the gulf beaches and family companies that have banked locally for generations.
Exams and the federal notice clock
State examiners from Tallahassee review Florida-chartered banks alongside a federal agency, and the OCC supervises national charters. Under the federal computer security incident rule, a bank that decides a notification incident has occurred must tell its primary federal regulator within a day and a half. Leadership owns the risk assessment and program, and we run the controls delegated to us with evidence to match.
Storm recovery lending
After the 2024 hurricanes, banks handled insurance checks, repair loans and payment deferrals in volume. Secure document collection, enough capacity in loan systems and staff able to work remotely made that surge manageable.
Business payments and fraud
Contractors rebuilding after storms and businesses paying suppliers became prime targets for payment fraud. Dual sign-off on outgoing wires, physical security keys for the operations team, flags on first-time payees and a callback to a number already in the customer file stop most attempts.
Flood-ready operations
Branches on the causeways and the beaches need equipment mounted high, copies of bank data stored inland and a backup operations site picked well before June.
Support around the core
We take on daily support, updates, monitoring and procedures for the systems surrounding your core and give management a summary ready for the board.
Marine and tourism customers
Banks along the gulf beaches finance marinas, charter operators, hotels and restaurants whose income swings with the season and the weather. Secure document exchange, mobile access for lenders who visit customers on site and organized loan files make those relationships easier to manage.
IT services for Tampa community banks
- Locked-down workstations for wire and ACH work
- Email protection and call-back rules against payment fraud
- Branch networks that keep teller traffic, guest Wi-Fi and cameras apart
- Records of patching, access reviews and monitoring for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch networks and secure access around your core, such as Jack Henry SilverLake, Fiserv Premier and FIS Horizon, along with digital banking platforms like Q2, Alkami and Banno and the workstations used for FedLine and ACH origination. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Florida data rules to know
Florida’s Information Protection Act sets breach notification duties for businesses that hold personal information of Floridians.
Office hours in Tampa
Office hours for Tampa clients are Monday to Friday, 8:00 AM to 5:00 PM Eastern, in your own time zone.
Read more about IT for community banks, managed IT services in Tampa or all IT services in Tampa.
Sources
- Florida Office of Financial Regulation
- FDIC computer security incident notification, 12 CFR Part 304 Subpart C
- FFIEC IT Examination Handbook
- FDIC Rules and Regulations, 12 CFR Part 364 (Standards for Safety and Soundness)
- CISA: Require multifactor authentication
- HHS: HIPAA Security Rule
- DoD CIO: CMMC program
- NIST SP 800-171 Rev. 3
- Florida Statutes 501.171 (FIPA)