Fort Lauderdale credit unions look after school staff, city and county workers, nurses and households all over Broward County. ITServices.Tech runs IT for Fort Lauderdale credit unions under one managed agreement that includes support, cybersecurity, backups and planning.
Credit unions in Broward
Broward credit unions grew up serving school district, county, hospital and city employees and now serve residents from Pompano Beach and Coral Springs to Hollywood and Miramar. Their members range from retirees who prefer branches to young families who bank entirely on their phones.
Supervision and the NCUA reporting rule
The NCUA examines federally insured credit unions, and the Florida Office of Financial Regulation also supervises state charters. NCUA rules require a credit union to report a reportable cyber incident no later than three days after it reasonably believes one occurred. The board and management are responsible for the information security program and risk assessment, and we operate the controls they assign to us.
Serving retirees and digital members
Older members want friendly branch and phone service, while younger ones expect digital everything. Fast, secure workstations for member service staff, a dependable contact center and safe access to digital banking platforms support both.
Flood-ready branches
The April 2023 floods showed how quickly water can close Broward branches. Network equipment mounted above flood level, backup connectivity, remote access for staff and a practiced recovery plan help branches reopen quickly.
Phishing and staff training
Phishing is still the most common way attackers get in. Regular training, simulated phishing with follow-up and MFA that resists phishing reduce the chance a single email turns into an incident.
Reporting to the board
Supervisory committees and boards need clear, regular reporting. We summarize patching, backups, phishing results and incidents, with a list of open risks and the plan to address each.
Branch and ATM networks
Branches, ATMs and interactive teller machines all depend on secure, monitored network links back to processors and the core. We keep those connections segmented from staff and guest traffic, watch them for outages and coordinate with vendors when a machine goes offline.
IT services for Fort Lauderdale credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Florida data rules to know
Florida’s Information Protection Act sets breach notification duties for businesses that hold personal information of Floridians.
Office hours in Fort Lauderdale
Office hours for Fort Lauderdale clients are Monday to Friday, 8:00 AM to 5:00 PM Eastern, in your own time zone.
Read more about IT for credit unions, managed IT services in Fort Lauderdale or all IT services in Fort Lauderdale.