Fort Worth credit unions serve teachers, public employees, aircraft and rail workers and families across Tarrant County. ITServices.Tech supports Fort Worth credit unions with managed IT that covers the help desk, cybersecurity, backups and technology planning together.
Credit unions in Tarrant County
Many credit unions in the Fort Worth area began by serving employees of a school district, city government, aircraft plant or railroad, and later opened membership to the wider community. Members range from long-time retirees to young families moving into Alliance, Haslet and Burleson.
Exams and the three-day rule
NCUA examiners review federally insured credit unions, and the Texas Credit Union Department also supervises state charters. NCUA rules require reporting a reportable cyber incident no later than three days after the credit union reasonably believes it occurred. Responsibility for the risk assessment and the written program sits with your board and management. Our role is to operate the controls you assign to us and document that they work.
Member service on every channel
Members call, chat, visit branches and use mobile apps. Contact center staff need dependable phones, fast workstations and secure access to member and vendor systems, and identity checks need to hold up against callers pretending to be members.
Building branches in new communities
New branches in growing parts of north and south Tarrant County need connectivity planned months ahead. We design each one with redundant circuits, separate networks for staff and guests, camera coverage and a secure tunnel to the core, built to match the rest of the network.
Hail and tornado season
Spring storms can damage branches and cut power with little warning. Surge protection, battery backup, documented recovery steps and remote access ready for staff keep service going while a branch is repaired.
Reporting to management and the board
Boards and supervisory committees need to understand security without technical jargon. We provide regular summaries of patching, backups, phishing results and incidents, plus a list of open risks and the plan for each.
Card fraud and account takeover
Debit card skimming, fake fraud alert calls and stolen online banking passwords hit members every week. Alerts that flag unusual logins, staff scripts for verifying callers, and quick card and credential resets when a member reports fraud limit the damage and keep members confident.
IT services for Fort Worth credit unions
- MFA and phishing protection for every staff account
- Branch networks that keep teller traffic and guest Wi-Fi apart
- Patching and monitoring for teller and back-office workstations
- Records of the controls we manage, ready for examiners
Everything runs under one managed IT agreement, with the help desk, monitoring, patching, Microsoft 365, security and backups handled by the same team.
Software we support
We support the workstations, branch links and secure access around your core, such as Jack Henry Symitar, Corelation KeyStone, Fiserv DNA and CU*BASE, along with digital banking platforms like Alkami, Q2 and Banno and lending tools like MeridianLink. Each vendor supports its own platform, and we work the case with them when a problem crosses over.
Texas data rules to know
Under Texas law, a business must notify affected people of a breach of their sensitive personal information within 60 days, and the Texas Attorney General within 30 days when 250 or more Texans are affected.
Office hours in Fort Worth
Office hours for Fort Worth clients are Monday to Friday, 8:00 AM to 5:00 PM Central, in your own time zone.
Read more about IT for credit unions, managed IT services in Fort Worth or all IT services in Fort Worth.